Privacy Policy
Price & Co Properties Limited
Effective date: 18/03/2026
Price & Co Properties Limited is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, request a valuation, enquire about a property, instruct us to act on your behalf, or otherwise use our services.
This policy is intended to help you understand what information we collect, why we collect it, how long we keep it, and your rights under UK data protection law.
1. Who we are
Price & Co Properties Limited is the data controller for the personal data covered by this Privacy Policy.
Registered company name: Price & Co Properties Limited
Company number: 08044482
Office address: Wingates House, 50 to 52 Chorley Road, Westhoughton, Bolton, BL5 3PR
Telephone: 01204 365 555
Email: enquiries@priceandcoproperties.com
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details above.
2. The personal data we collect
We may collect and process the following categories of personal data:
Information you give us directly
This may include your name, email address, telephone number, postal address, property address, enquiry details, valuation request details, tenancy enquiry details, landlord enquiry details, and any other information you provide when completing forms on our website, contacting us by phone or email, or dealing with us in person.
Property and transaction information
This may include details about the property you are selling, buying, letting, renting, managing, or enquiring about, along with information relevant to the services we provide.
Identity and compliance information
Where required by law or as part of our professional obligations, we may collect identification documents, proof of address, financial information, right to rent information, anti money laundering documents, and related verification data.
Technical information
When you use our website, we may collect technical data such as your IP address, browser type, device information, operating system, pages visited, time spent on the site, and website usage information.
Communications data
This includes records of emails, calls, messages, appointments, valuations booked, and other correspondence with us.
3. How we collect your data
We collect personal data in the following ways:
When you fill in a form on our website
When you request a property valuation
When you contact us by email, phone, social media, or in person
When you register interest in buying, selling, letting, or renting a property
When you instruct us to provide estate agency or lettings services
When you submit documents for compliance or referencing purposes
When you browse our website
Through third party platforms and services connected to our business, where relevant
4. How we use your personal data
We use your personal data to:
Provide our estate agency and lettings services
Respond to enquiries and property requests
Arrange valuations, viewings, appointments, and property updates
Manage landlord, tenant, buyer, and seller relationships
Carry out identity, referencing, right to rent, and legal compliance checks where required
Progress sales, lettings, management, maintenance, and related transactions
Communicate with you about properties, services, and service updates
Improve our website, services, and customer experience
Maintain business records and comply with legal and regulatory obligations
Prevent fraud, misuse, and unlawful activity
We will only use your personal data where we have a lawful basis to do so.
5. Our lawful bases for processing
Under UK GDPR, the lawful bases we rely on may include:
Contract
Where processing is necessary to take steps at your request before entering into a contract, or to perform a contract with you.
Legal obligation
Where we must process your data to comply with legal or regulatory requirements, including property, tenancy, financial, or anti money laundering obligations.
Legitimate interests
Where processing is necessary for our legitimate business interests, provided your rights and freedoms do not override those interests. This may include responding to enquiries, managing client relationships, improving our services, keeping records, and protecting the business from fraud or risk.
Consent
Where you have given us clear consent to process your data for a specific purpose. Where we rely on consent, you may withdraw it at any time.
6. Marketing communications
We may use your contact details to send you information about our services, relevant properties, market updates, or other business communications where we are permitted to do so by law.
Where consent is required, we will ask for it. You can opt out of marketing communications at any time by contacting us or using any unsubscribe option provided.
7. Sharing your personal data
We may share your personal data with trusted third parties where necessary to operate our business and provide our services. These may include:
Property portals and advertising platforms
Reference and identity check providers
Deposit protection and tenancy related service providers
Legal advisers, mortgage advisers, surveyors, contractors, and other professionals involved in property transactions
IT, website hosting, email, cloud storage, and software providers
Maintenance contractors and service partners
Regulators, law enforcement bodies, courts, or government authorities where required by law
We require third parties who process personal data on our behalf to respect the security of your data and to handle it in accordance with the law.
We do not sell your personal data.
8. Website forms, Google reCAPTCHA, and third party services
Our website may use third party tools to protect forms from spam and abuse, including Google reCAPTCHA. When reCAPTCHA is active, it may collect hardware and software information, such as device and application data, and send that information to Google for analysis. Use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.
Our website may also contain links to third party websites, including property portals and social media platforms. If you click through to those websites, they will have their own privacy policies and we are not responsible for their data practices.
9. Cookies and website tracking
Our website may use cookies and similar technologies to ensure the site functions properly, improve performance, understand visitor behaviour, and enhance user experience.
Some cookies may be essential for the website to work properly. Others may help us understand how visitors use the site.
You can control cookies through your browser settings. If you disable cookies, parts of the website may not function as intended.
If the site uses a cookie banner or cookie management tool, your choices can also be managed there.
10. How we keep your personal data secure
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.
These measures may include access controls, secure systems, password protection, staff awareness, restricted access to data, and appropriate use of trusted service providers.
No method of transmission or storage is completely secure, so while we take data security seriously, we cannot guarantee absolute security.
11. How long we keep your data
We only keep personal data for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting, regulatory, or reporting requirements.
Retention periods will vary depending on the type of information and the reason we hold it. For example, we may retain client and transaction records for several years where required by law or regulatory guidance.
When personal data is no longer needed, we will securely delete or anonymise it.
12. International transfers
We aim to store and process your personal data within the UK or in countries with appropriate legal protections.
Where we use service providers based outside the UK, we will ensure appropriate safeguards are in place to protect your data in accordance with UK data protection law.
13. Your data protection rights
Under UK data protection law, you may have the right to:
Request access to your personal data
Request correction of inaccurate or incomplete data
Request erasure of your data in certain circumstances
Request restriction of processing in certain circumstances
Object to processing based on legitimate interests
Request transfer of your data where applicable
Withdraw consent where we rely on consent
Lodge a complaint with the Information Commissioner’s Office
We may need to verify your identity before responding to a request. Some rights are subject to legal exemptions and limitations.
To exercise any of your rights, please contact us using the details in this policy.
14. Complaints
If you are unhappy with how we use your personal data, please contact us first so we have the chance to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office in the UK if you believe your data protection rights have been breached. Information about this is available from the ICO.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in the law, our services, or how we operate. Any updates will be posted on this page and will take effect from the published effective date.
16. Contact us
If you have any questions about this Privacy Policy or the personal data we hold about you, please contact:
Price & Co Properties Limited
Wingates House
50 to 52 Chorley Road
Westhoughton
Bolton
BL5 3PR
Telephone: 01204 365 555
Email: enquiries@priceandcoproperties.com